Servicing, Warranty & Customer Care

Anzacare believes in extending to all its customers, the PERSONAL support and care that will maximise the results you will attain from our bed wetting alarms.

In the first instance, we invite you to read over our comprehensive FAQ and questions area, in which we address most of the common questions we face.

Should you still need assistance, Anzacare staff will be personally available to you, and from the basis of 30 years of experience in treating bed wetting, can assist you in any possible way to make your use of our alarms a success. Anzacare is always available to you through email, info@anzacare.com or tollfree Phone 1-877 331 2768.

We call this promise, our Warranty for Maximum Success.

Servicing:

DRI Excel ®

The Urosensor™ on the DRI Excel® (plug-in model) is a consumable item, and customers of this model can expect that it will need replacing from time to time to keep getting the best results - in the same way that the air filter on your car needs replacing.
Due to this, Anzacare recommends that you purchase a spare Urosensor™ when you buy your DRI Excel®, so that there is no break in treatment that may occur while waiting for a replacement sensor.

DRI Eclipse®

The DRI Eclipse® operates a different sensor to the DRI Excel®. Its Urosensor is electronic and is not a consumable part. You can expect the Urosensor on the DRI Eclipse® to last as long as the battery - which is 2-3 years, under normal use and care. This sensor can be replaced if lost or damaged, for $60.00.

Battery Lives:

The DRI Excel® batteries last up to a year (and often longer) and the DRI Eclipse® alarm battery can last 1 to 2 years. However to maximize battery life both the DRI Eclipse® and DRI Excel® alarm units need to be switched off when not in use, which is detailed in the instructions provided. The DRI Eclipse® sensor battery lasts 2 to 3 years because of advanced battery saving technology.


Warranty: